Non-Drinking Water Payment Support

If for any reason you are experiencing difficulty paying your non-drinking water bill, please contact our friendly customer service centre to discuss payment plans and debt reduction arrangements. The Enwave Tonsley team at Tas Gas Retail will respect your privacy and is here to help.

Payment Options


Set up a fixed regular payment to be deducted from your account weekly, fortnightly or monthly, or you may decide to have your full bill payment automatically deducted from your nominated account when it is due. You can complete an online Direct Debit application form.


Tas Gas Retail can also offer you a long term payment plan that allows you to pay the same amount off your account weekly, fortnightly or monthly. The amount you pay can be based on an estimate of your usage to ensure your account is manageable and within your budget. This amount is reviewed by us at least annually to see if any adjustments need to be made.


Centrepay – the easy way to pay your bills and expenses. Centrepay is a voluntary bill-paying service that is free for Centrelink customers. Use Centrepay to arrange regular Deductions from your Centrelink payment. You can start or change a Deduction at any time. The quickest way to do it is through your Centrelink account online.

You can use Centrepay to pay bills and ongoing expenses like rent, gas, electricity, water and phone, as well as other household costs.

Go to for more information


If you find that you cannot pay your bill in full when you receive it, contact the Enwave Tonsley team at Tas Gas Retail to organise a payment plan to pay off the remaining amount. You can put it into weekly, fortnightly or monthly payments until the amount is paid, up until the date of your next scheduled meter read.


A 10 day extension from the bill due date is available when you need more time to pay. You can request an extension by calling 1800 950 950 or request online with our Contact Form.

For more information if you are experiencing hardship please see our Hardship Policy.

Our friendly Customer Service staff are available 8.00am – 4.30pm (ACST) Monday to Friday to assist you, please call 1800 950 950 to discuss your options.