Defects or Malfunctions

If you have a gas outage or your equipment fails to work

If possible, check if the outage is affecting your neighbours. If it is just affecting your home, it may be a localised fault. If your equipment is not working and there is no sign of a gas leak, check that your gas supply valve is still in the ‘on’ position and you have mains power as most new gas appliances require power to operate. If you have done this and that is the case, do not attempt the fix the appliance yourself. Contact the gas emergency and outage number on 1800 413 613 if you have no natural gas and all and contact a qualified gas fitter if it is a problem with a specific appliance.

If You Suspect a Gas Leak In Your Home

Turn off your gas supply at the meter and open the doors and windows. Remove ignition sources and contact your gasfitter.

Gas Leak or Smell Of Gas in the Street or at the Meter

Contact the gas emergency line immediately on 1800 413 613.

Cold Snaps

Sometimes even Adelaide can have some cold mornings. If you find that you have lost your natural gas supply during this time, contact 1800 413 613. This gas emergency hotline is operated 24/7 and will be able to help you in getting your natural gas going again.

Working Around a Buried Gas Network

If you’re working in or around the gas infrastructure, always dial before you dig. For more information call 1100.

Disruption to Supply

Either we or the distributor will contact you directly or via the media, depending on the circumstances.

How to turn your gas supply on and off

  1. Turn off all your gas appliances including any pilot lights
  2. Locate the gas meter
  3. To turn your gas meter OFF, turn the lever to the lower position as in illustration 2 below:

Turning your gas back on – important safety information

If you are asked to turn your meter off due to an emergency event, please wait for instructions on when and how to turn your meter back on.

During an emergency Enwave Tonsley may arrange for a technician to visit properties to ensure they are turned off (if safe to do so). If your property is visited by a technician, they may knock on your door to provide you with information. If you are not home, they will leave a card in your letter box advising that your meter has been turned off and contact information. After an emergency event, for safety reasons, Enwave Tonsley may arrange for technicians to restore supply to individual households when safe to do so.

Please ensure that your contact numbers, particularly your mobile phone and email addresses are kept up to date with TGR as we may both text and email you during an emergency to provide you with information and updates.

If you have turned off your valve by your gas meter for personal reasons (for example you turned it off prior to embarking on an extended holiday) you should firstly ensure all appliances have been turned off before turning your meter back on.

If upon turning your meter back on your appliances do not work, or if you have a smell of gas, immediately turn off your gas meter and call your gas fitter who will safely relight and test your appliances. For your own and other’s safety, please do not attempt to relight appliances yourself.