If you or someone in your household has life support equipment we want to help you be as safe as possible. Registering your home with us is important so we can apply life support protection. Please contact us on 1800 950 950 for a copy of the Life Support Medical Confirmation form.
To be eligible for life support protection and to be registered as a life support customer with us, you or someone at your property must rely on at least one of the following:
Registering for life support protection
Whether you need life support protection now or at a future date registering for life support protection is easy and only takes a few steps:
Please contact us on 1800 950 950 for a copy of the Life Support Medical Confirmation form.
We understand that sometimes it may be difficult to return the form by the due date, which is why we offer due date extensions. if you would like to arrange an extension please contact us as soon as possible. Keep in mind that failure to return the form may result in deregistration and loss of life support protection at the property.
Planned interruptions with life support protection
Life support protection does not guarantee an uninterrupted energy supply. There may be times your energy supply will be interrupted due to planned works for maintenance or upgrades of the meter, the network or scheduled planned upgrades by the local distributor.
With life support protection you will be given notification of the planned disruption. Here’s what happens:
The 24/7 emergency response number for your distributor (Enwave Tonsley) is 1800 413 613, you will also find this number on the top right corner of your bill.
Sometimes things don’t go as they should and you end up with no power due to an unplanned interruption.
Any unforeseen events could cause this to happen, including:
If you or someone in your household is a user of life support equipment and is unexpectedly left with no energy supply, the first thing you must do is contact your local distributor and explain that the property requires a supply of energy for life support equipment. The 24/7 emergency response number for your distributor (Enwave Tonsley) is 1800 413 613, you will also find this number on the top right corner of your bill.
To help in the event of an unplanned interruption we recommend you have an action plan handy.
Here is what you should consider when making an action plan:
Talk to your medical practitioner for any additional advice that applies to your life support equipment.