We expect that those customers who can pay their bills will go on doing so. However, we also recognise that the circumstances arising from this pandemic, and the impacts on the economy, mean more customers may find it difficult, or impossible, to pay their bills at the moment.
During these unprecedented times, if you are feeling pressure financially, we are here to help you. Please call 1300 057 405 or you can use our COVID-19 contact us page here.
Please note, at Enwave our number one priority is the health and wellbeing of our customers and team members. Due to increase safety measures around the COVID-19 (Coronavirus) outbreak we have made a decision to increase social isolation, therefore whilst our call center will continue to operate and take enquiries, please note we may be experiencing staff shortages and there may be some delays in answering your queries. We ask that you please remain patient and understanding.
Our Hardship Policy has been extended to small businesses as well as residential customers and this policy can be found here.
For the AER’s most recent regulations for energy providers click here.